We're Here to Help

Get in touch with the right team for quick, professional assistance

🚨 Emergency Service Available 24/7

(555) 247-3247

For immediate assistance with critical facility issues

Contact Us

Choose Your Department

Sales & New Accounts

Interested in On-Call's facility maintenance services? Our sales team will help you understand our offerings and create a custom solution for your property.

Phone: (555) 222-3333
Email: sales@abcfacilities.com
Hours: Mon-Fri, 8:00 AM - 6:00 PM

Customer Service

Questions about your account, service requests, or general inquiries? Our customer service team is here to ensure you have the best experience.

Phone: (555) ABC-CARE
Email: service@abcfacilities.com
Hours: Mon-Fri, 7:00 AM - 7:00 PM

Billing & Accounts

Questions about invoices, payments, or your account status? Our billing department handles all financial inquiries with accuracy and professionalism.

Phone: (555) 222-4444
Email: billing@abcfacilities.com
Hours: Mon-Fri, 8:30 AM - 5:30 PM

OnCall Portal Support

Need help accessing the customer portal, resetting your password, or navigating features? Our portal support team provides technical assistance.

Phone: (555) 222-5555
Email: portal@abcfacilities.com
Hours: Mon-Sat, 6:00 AM - 10:00 PM

Emergency Services 🚨

For urgent facility issues requiring immediate attention—HVAC failures, electrical emergencies, water leaks, or any critical situation. Available 24/7/365.

Emergency: (555) 247-3247
Email: emergency@abcfacilities.com
Hours: 24/7/365 - Always Available

Account Management

Connect with your dedicated account manager to discuss service plans, preventative maintenance programs, or strategic facility planning.

Phone: (555) 222-6666
Email: accounts@abcfacilities.com
Hours: Mon-Fri, 8:00 AM - 6:00 PM
Office Hours

When We're Available

Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed (Emergency only)
Emergency Service 24/7/365 - (555) 247-3247
FAQ

Common Questions

How do I submit a work order?
Current customers can submit work orders through the OnCall Portal 24/7. Simply log in with your credentials, click "New Work Order," and provide details about the service needed. You can also call our customer service line at (555) ABC-CARE during business hours.
What qualifies as an emergency?
Emergency services are for situations requiring immediate attention to prevent property damage, safety hazards, or business interruption. This includes HVAC failures in extreme weather, major water leaks, electrical outages, gas leaks, security breaches, or any situation posing immediate risk.
How do I access the customer portal?
Your account manager will provide portal credentials when your account is set up. If you've lost your login information, contact Portal Support at (555) 222-5555 or email portal@abcfacilities.com. For security, we'll verify your identity before resetting credentials.
What payment methods do you accept?
We accept ACH transfers, credit cards (Visa, MasterCard, American Express), and checks. Corporate accounts can set up Net-30 payment terms. All payment information is securely processed and stored.
Do you provide service contracts?
Yes! We offer customized preventative maintenance contracts tailored to your facility's specific needs. These programs include regular inspections, priority scheduling, and discounted service rates. Contact Sales at (555) 222-3333 to discuss options.
How quickly can you respond to service calls?
Emergency calls receive immediate response with technicians typically on-site within 2 hours. Standard service requests are scheduled based on priority and your preferred timing. Most routine services can be scheduled within 24-48 hours.
Are your technicians licensed and insured?
Absolutely. All On-Call technicians are licensed, bonded, and insured professionals with extensive training in their specialties. We maintain comprehensive liability and workers' compensation insurance, and our licenses are always current and available for verification.